- Gerald MaibaniAsked on January 27, 2016 at 07:19 AM
- victorAnswered on January 27, 2016 at 10:21 AM
I have just reviewed our records and did not find any accounts created with your email. Can you please indicate the username you wish to cancel or the email used to created the account.
We will be glad to help.
- Gerald MaibaniAnswered on January 28, 2016 at 08:45 AMThank you for the response.
This was initially a one time order on a relative's computer which you
upgraded to monthly without my knowledge.
The card being charged is mine and my instruction yesterday stands.
I will retrieve the original order and request for refund as the upgrade
was not requested nor authorised by me.
- victorAnswered on January 28, 2016 at 09:59 AM
Thank you for the update. I have been digging a bit more and found an account (NannyLulyjan). I am not sure if this is the account in question or you are referring to another account.
- Gerald MaibaniAnswered on January 29, 2016 at 10:45 AMThank you Victor,
Yes that's the one. NannyLulyjan sent you confirmation earlier today.
Meanwhile, my account has been charged again for a further month.
Kindly help stop my account from being charged further and assist with
procedures for applying for refund for the monthly charges to date as we
had not used the facility other than the one time use for which the initial
- victorAnswered on January 29, 2016 at 12:24 PM
Thank you for confirming the account. Before I proceed with the cancellation, I would like to inform you that you currently have an old plan. We no longer support this plan. If you decide to upgrade in the future, you will no longer be able to use this plan and will have to upgrade to our newer pricing plans.
If you wish to cancel the account, we can immediately give you a full refund for your last payment (1/29/2016). Unfortunately, we can not give you a full refund for your previous payment. Since you requested this on the 26th of January, we can only give a refund for the remaining days. In this case would be only three days.
You may also cancel your subscription from your account page.
Please let us know if we can proceed with the cancellation and refund.