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    Missing submission from this morning

    Asked by swosoccer on January 27, 2016 at 08:45 AM

    This is Jimmy Chien (swosoccer@gmail.com).

    Thank you for getting back to me so quickly. You have the correct form. You also have the correct entry (ie Miguel Zamora). I have the email which you included in the your email.

    The situation is this. I download the submissions (with 30+ elements in each submission) regularly. The data (in excel format) feed into a database we used to track enrolment. For some unknown reason, Miguel Zamora's submission wasn't on this excel download.

    I noticed this between the database showed one figure we collected while our PayPal account showed something different. I wrote because I had no idea of what happened. I am the only one that accesses JotForm. I know I didn't delete any submissions. As a matter of fact, I still have submissions from the past years. Please look into this for me.

    Onto a separate issue. I mentioned that I received duplicate email from PayPal. I am not sure if these were from you or PayPal. Nevertheless, let me give you some examples.

    Jan 25, 12:01 am. I received two identical PayPal emails for Joey Schweyer's registration.

    Jan 26, 2:25 pm. I received two identical PayPal emails for Jamie Cushing's registration.

    So how you have it. I look forward to reading your reply.




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    Answered by Ben on January 27, 2016 at 11:19 AM

    This seems to be a continuation from the other thread: http://www.jotform.com/answers/756961

    As such I would like to ask you Jimmy to please keep the conversation within a single thread instead of opening multiple ones.

    That will allow us to properly assist you. As such it would be best to answer on this thread (http://www.jotform.com/answers/757401).

    I have also moved the issue with the identical emails to a new thread here: http://www.jotform.com/answers/757571 where we will be happy to assist with the same.

    Now looking into your submissions I was able to find the entry you had mentioned. Its submission ID is: 329635669071695443

    You can use ID to search for it in Submission Panel and next to that, I have marked it with a flag for you so that you can find it easier. At this time it is on 2nd page of your submissions.