What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has my form reverted to an older version without all of my updates?

    Asked by ULActivities on January 27, 2016 at 09:55 AM

    My forum has reverted to an older version without all of my updates. How did this happen? This is a very big problem for me. It was saved. The first few people filled it out fine. than is just changed over night. I have shut the form down as of now. Please help. Can you find the form people were filling out as of 10:30PM last night? 

    Page URL:
    https://form.jotform.com/60254315293148

    all Without problem saved Form down
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 27, 2016 at 12:34 PM

    I have check form revision history of form you provided and I saw that you made a lot of changes today on your form. 

    Please use Form Revision History option to revert your form back to an older version. Inside of his guide you can find out how to view form revision history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by ULActivities on January 27, 2016 at 12:45 PM
    Why do these not match? First two are what the current version say. The third screen shot is what I see and others when they fill it out. How do I get them to match. I think there is a problem on your side.
    [cid:image001.jpg@01D15900.8BF7A5F0]
    [cid:image006.jpg@01D15900.8BF7A5F0]
    [cid:image007.jpg@01D15900.8BF7A5F0]
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 27, 2016 at 02:11 PM

    Screenshots that are attached in email are not shown here on forum. Please open this forum thread and provide us a screenshots

    Considering that you form is disable I have cloned it to my account. Here is my cloned form:

    https://form.jotform.com/60265507640957 

    Does your form looks like this as well? When I checked form revision history on your account i saw that below image you have drop down field. Is that the field that is missing from your form? Did you tried to add it again? 

    You can also try to revert your form to some other version and then to revert it back to latest version.

    Looking forward to your reply.