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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I was unable to find any account associated with the email address you referenced or posted from. If you have a link to one of your forms or a web page the form is embedded to, we can tell you exactly which account they are associated with.