What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Download All Uploads: Option not working properly

    Asked by DSW_Ref2 on January 27, 2016 at 10:44 AM

    I tried the "download all" button but I still only get the first 14 entries no matter what I set up as timeframe. 

    And even if this work, we might get more then 250 Uploads on one day. How can I download this? Isn't there an option like " Download the first 10 entries, the second 10 or something like this.

    I know I could use a download manager, to download all links from the Formula Excel export. But my Problem is, that I need the submission ID for every file IN the file name. What worked fine when I testet it with 10 uploads, because the zip folders are named after the ID.

  • Profile Image
    JotForm Support

    Answered by Mike on January 27, 2016 at 11:18 AM

    We do not have a daily download limit, but apparently, there is something wrong with the Download All Uploads option on your form #53372470235957. A bug report ticket has been forwarded to our developers.

    In the meantime, you may try to manually select (ctrl + click or cmd + click) the form entries you want to download and then use the Download All option.

    We will let you know once we have any updates on this.

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    JotForm Support

    Answered by liyam on February 13, 2016 at 05:27 AM

    Hello,

    I have received information from another colleague that this bug is now fixed.  Please do let us know if the problem persists.

    Thanks.

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    Answered by DSW_Ref2 on November 23, 2016 at 05:59 AM

    The problem is fixed, meaning I get all uploads now. Thanks!
    But I have another related Question: How-to-receiving-Uploads-in-Forms-Download-more-than-200-files-MB

     

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    JotForm Support

    Answered by seth on November 23, 2016 at 06:49 AM

    Hello,

    I see that your issue is resolved. Your other question refers this thread as solved. I think you can download your uploads now without any issue. If you still have troubles please contact us again.

    Regards.