What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with form email notifications

    Asked by development01 on January 27, 2016 at 01:31 PM



       I cannot get the "test form" to deliver to my email address for some reason.  I have looked up the steps on your website to correct the issue, and I still cannot get it to work. 

    Any suggestions would be appreciated!


    Thank you,


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    JotForm Support

    Answered by david on January 27, 2016 at 03:26 PM


    The test email will always be sent to the default address associated with your account.  To test further emails, you would need to send submissions through the actual form to trigger the email notification.

    In order to change your recipient email addresses please refer to our user guide on How to send notifications to multiple email addresses



    The process of changing a single recipient email address on your form notifications is just the same on that user guide.