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    Conditional Logic: Multiple "IF" statements on "Address" field causes the form builder to lag/freeze

    Asked by raminal69 on January 27, 2016 at 02:41 PM

    up.   Just created about 5-10 fields and tried to add mote than 5  Cond. logic . As result - The form freezes , should wait for responce 10-15 second to complete each step of adding . So, for creating of  1 Conditional logic it takes about 1 -2  Minute, or Form frezzes completely.

    Any idea ? Thx

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    Answered by Ben on January 27, 2016 at 05:18 PM

    Can you please grab a screenshot of the condition that freezes your form so that we can inspect the same condition?

    Looking at your form, it is not a long or complex form and as such I can not see the reason why it would do that, but looking into the exact conditions would help with the same.

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    Answered by raminal69 on January 28, 2016 at 07:30 AM

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    Answered by raminal69 on January 28, 2016 at 07:33 AM

    So, there is no any unusual actions. Just triy to add tne next condition and as resukt one should wait about 30 sec for every step. So, for  selecting "IF" - 30 s.,  then selecting "State" 30 s.  and etcc..  Target Fields are  - " UPS SAVER - ZONE 6" 

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    Answered by raminal69 on January 28, 2016 at 07:38 AM
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    JotForm Support

    Answered by Charlie on January 28, 2016 at 10:40 AM

    I was able to replicate the problem, it seems like adding "IF" statements multiple times makes the form lag or freeze. However, this seem to only show in the "Address" field.

    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been resolved. Apologies for the inconvenience.

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    Answered by raminal69 on January 28, 2016 at 11:10 AM

    Ok, thx. 


    P.S. The same problem one met when try to apply "IF" logic to  "Adress", "Dropdown "(with special option - "countries")  fields. 

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    Answered by Ben on January 28, 2016 at 12:21 PM

    My colleague has actually raised this and got assigned to a team working on conditions to inspect the entire address field and why it is causing any issues, so they will check the dropdown field.

    I will however mention it as well to them.

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    JotForm Developer

    Answered by erhan on April 19, 2017 at 04:06 AM


    This problem has been fixed. Thanks for your patience and cooperation.