What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by jenwilliamsintl on January 27, 2016 at 03:08 PM

    Still can't figure out how to upload the key.  I've downloaded it twice.

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    JotForm Support Manager

    Answered by Jeanette on January 27, 2016 at 06:17 PM

    I assume you are talking about the Private key right? This will be used once you want to access your encrypted submissions.

    Please have in mind that if you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.


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    Answered by jenwilliamsintl on January 27, 2016 at 07:45 PM
    Yes...but you didn't answer my question. HOW DO YOU UPLOAD A PRIVATE KEY
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    JotForm Support

    Answered by Chriistian on January 28, 2016 at 02:22 AM

    You can check out this guide on how to upload an encrypted key: What are-Encrypted-Forms-and-how-to-use-them-as-expert