Custom Thank You: HTTP thank you URL not showing a preview of the page

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    Asked on January 27, 2016 at 04:49 PM

    I have noticed that when I setup a link to direct my viewers after submitting a contact form, the preview page with the editor is blank. It wasn't too long ago that the preview showed me an example of where the the redirect would go. Now it does not. This has caused problems, because I have multiple forms and all needing to go to different thank you links.


    Note, I am using MAC with Mozilla Firefox 43.0.4 but this is also not working in IE 11 on a windows machine


    What's going on??? Is there a way to preview these links?

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    Answered on January 27, 2016 at 10:16 PM

    Our apologies. The problem is most likely temporary and has resolved by itself.

    When I made a test submission with your form, it is now redirecting to your custom thank you page.

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    Answered on January 28, 2016 at 10:16 AM

    Elton, thanks for your reply, but I guess my post was not clear about the issue. My problem is in the editor and not with the way the form preforms itself. As you can see when I try to preview a thank you page from my website in the editor, the preview page is blank. It used to show me a visual image of the link I was selecting. Now it does not. As you can see, I have dozens of forms linking to dozens of different websites. the visual link, made it easy to confirm that the form was submitting to the correct thank you page on the correct site when submitted. It's not a big issue, just a pesky work around



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    Answered on January 28, 2016 at 11:37 AM

    Alright, thank you for the clarification. :)

    I was able to reproduce that problem. It seems the thank you page won't load HTTP URLs due to mixed content error. Since the form builder is on secure URL (HTTPS), the thank page should be on HTTPS as well, otherwise, it will trigger that error.

    So for now, the only solution I could think off is to open the form builder over HTTP. e.g so a preview of the HTTP thank you URL will be shown.


    No Preview

    Mixed Content Error:

    I have also raised this to our developers for further investigation. You will be informed here for any updates.

    Thank you!

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    Answered on January 28, 2016 at 12:58 PM

    Oh well, the website will only open in the HTTPS environment?? I can not get the non secure site to load. It was working fine up until the end of the year? There has been either some update to your software or how it interacts with the Mozilla browsers. 

    I can work around, I just thought you might want to know about the glitch. Thanks

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    Answered on January 28, 2016 at 02:50 PM

    Thank you for bringing this to our attention.  My colleague has opened a ticket for our developers to have a look.  We will let you know here as soon as we have any further information.