Some users don't see the form...

  • Profile Image
    Etienne Tremblay
    Asked on January 27, 2016 at 05:52 PM

    I recently started using Jotform on my website and some users can't see the form online. I asked them to try with different browsers and to update them, with no success. What could be the problem ?

     

    Thank you,

     

    Etienne tremblay

  • Profile Image
    Chriistian
    Answered on January 28, 2016 at 12:14 AM

    Unfortunately I am unable to replicate the issue that your users are having. I checked your website on different browsers and I can see the form in the page without any issue.

    Can you please ask your users to clear the browser cache? Here's a guide that can help: refreshyourcache.com

    Let us know if the issue persists.