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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT: Your Form Suddenly Failing to Load

    Asked by nathan.harding on January 27, 2016 at 06:24 PM

    Hello

    Your form (within our page) has suddenly stopped loading:

    http://www.discoveraustralia.com.au/holiday-packages/mp-ghan-booking-enquiry-form.html

    We have seen it fail to load intermittently.  Today there has been a biog gap in new submissions and we continually see your form failing to load.

    You can see your form missing here:

     

    Thanks.

    Page URL:
    http://www.discoveraustralia.com.au/holiday-packages/mp-ghan-booking-e<br/>nquiry-form.html

    Submissions JotForm uploads png
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    JotForm Support

    Answered by ashwin_d on January 28, 2016 at 01:08 AM

    Hello nathan.harding,

    I'm sorry for the trouble caused to you.

    I did check your form and did not find any issue with that. I also checked your webpage where you have embedded your form and it seems to load correctly. Please check the screenshot below:

     

    I am not sure why sometimes it works and sometimes it is not working for you. I would suggest you to embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you how to grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!