URGENT: Your Form Suddenly Failing to Load

  • nathan.harding
    Asked on January 27, 2016 at 6:24 PM

    Hello

    Your form (within our page) has suddenly stopped loading:

    http://www.discoveraustralia.com.au/holiday-packages/mp-ghan-booking-enquiry-form.html

    We have seen it fail to load intermittently.  Today there has been a biog gap in new submissions and we continually see your form failing to load.

    You can see your form missing here:

     

    URGENT: Your Form Suddenly Failing to Load Image 1 Screenshot 20

    Thanks.

    Page URL: http://www.discoveraustralia.com.au/holiday-packages/mp-ghan-booking-enquiry-form.html
  • Ashwin JotForm Support
    Replied on January 28, 2016 at 1:08 AM

    Hello nathan.harding,

    I'm sorry for the trouble caused to you.

    I did check your form and did not find any issue with that. I also checked your webpage where you have embedded your form and it seems to load correctly. Please check the screenshot below:

    URGENT: Your Form Suddenly Failing to Load Image 1 Screenshot 20

     

    I am not sure why sometimes it works and sometimes it is not working for you. I would suggest you to embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you how to grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!