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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Receive Any Email Submission

    Asked by Jsaenzdeviteri on January 27, 2016 at 08:59 PM

    I'm no longer receiving receipts of the information that is being submitted via the form that I created. 

    The form set-up conditions have not changed.

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    JotForm Developer

    Answered by mert on January 28, 2016 at 04:37 AM

    Hi there,

    According to my checks, I found that the email addresses "patricia.havens@stginternational.com", "helga.larsen@stginternational.com", "isamar.rosado@stginternational.com" have started to have failed records on their mail logs and all of them using the custom SMTP setting, so the problem could be related with your SMTP settings.

    Please, check its credentials with using the guide from the below:



    Alternatively, you can use our default email service provider to beat this issue. By setting the "Sender E-mail" option as "noreply@jotform.com" or "noreply@formsense.com", you can overcome this situation.


    If the problem insists, please do let us know.