Can't Receive Any Email Submission

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    Jsaenzdeviteri
    Asked on January 27, 2016 at 08:59 PM

    I'm no longer receiving receipts of the information that is being submitted via the form that I created. 

    The form set-up conditions have not changed.

  • Profile Image
    mert
    Answered on January 28, 2016 at 04:37 AM

    Hi there,

    According to my checks, I found that the email addresses "patricia.havens@stginternational.com", "helga.larsen@stginternational.com", "isamar.rosado@stginternational.com" have started to have failed records on their mail logs and all of them using the custom SMTP setting, so the problem could be related with your SMTP settings.

    Please, check its credentials with using the guide from the below:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    Alternatively, you can use our default email service provider to beat this issue. By setting the "Sender E-mail" option as "noreply@jotform.com" or "noreply@formsense.com", you can overcome this situation.

     

    If the problem insists, please do let us know.

    Thanks.