What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem With Key Encryption

    Asked by tygtalexposure on January 27, 2016 at 10:01 PM

    I setup key encryption for my Tygtal Scout form a while ago and today we received a new submission but now when I go to view the data everything is encrypted. I have changed anything on my browser to make it do that and would like to know what to do. I still have the original key saved to my computer. Can you please assist me with this problem.



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    JotForm Support

    Answered by Chriistian on January 28, 2016 at 04:03 AM

    You simply need to upload the encryption key to be able to see the submission data. Please follow the instructions in this guide to upload the encryption key: What are Encrypted Forms and how to use them as expert