Problem With Key Encryption

  • Profile Image
    tygtalexposure
    Asked on January 27, 2016 at 10:01 PM

    I setup key encryption for my Tygtal Scout form a while ago and today we received a new submission but now when I go to view the data everything is encrypted. I have changed anything on my browser to make it do that and would like to know what to do. I still have the original key saved to my computer. Can you please assist me with this problem.

     

    Thanks

  • Profile Image
    Chriistian
    Answered on January 28, 2016 at 04:03 AM

    You simply need to upload the encryption key to be able to see the submission data. Please follow the instructions in this guide to upload the encryption key: What are Encrypted Forms and how to use them as expert