What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Lost data on excel sheetAsked by jmsanders5 on January 28, 2016 at 06:19 AM
It seems that I have lost 2 submissions from my data file. Any idea how that might have happened?
Also, there were a couple of people who submitted 2X - can I delete one of their submissions from the master?
Our you indicating that you are missing submission from the google spreadsheet or you have exported your submission to an excel file? If you are referring to the submission on the submission page. this is not possible unless someone manually deleted that particular submission.
If you exported to an excel file, you could have select a range of submission and the missing data was not selected to be exported.
Sorry I forgot your other question, sorry =( . Currently there is no issues regarding this. I will try to replicate the issue, but it could be a couple of reasons.
1) Users accidentally pressed the submit button twice
2) refreshed the browser after submitted