What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I have understood your question correctly. Do you mean to say that you are unable to mark the incomplete payment submissions as complete?
I am unable to trace your account. Can you please let us know your account username or email address you have used in your profile? Alternatively you can also let us know any of your form ID as well.
We will wait for your response.