What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Receive any Email from My Form

    Asked by Douglas on January 28, 2016 at 10:37 AM

    My form also is not working and my "Sender E-mail" is already as noreply@jotform.com.


    Please click in "FALE CONOSCO"


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    JotForm Developer

    Answered by mert on January 28, 2016 at 10:47 AM

    Since you are using the guest account, we can't check your form's and notification details. Please, sign up to JotForm while your guest account is opened. This will transfer the current form into your new account.

    After that operation, please give your new account's username, so we can test and check your settings. I'm waiting for your reply.

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    JotForm Developer

    Answered by mert on January 29, 2016 at 07:23 AM

    Hi there,

    I checked the form's "Notification" and found that the email address "gabriel@somosmetricos.com" has jumped in bounce list, so that's way you have stopped to receive email from your form. Now, I fixed the issue, you can test your email address by submitting your form. Also, please don't forget to let us know about its final state.



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    Answered by raissaoliani on November 02, 2016 at 01:58 PM

    olá, estou com o mesmo problema, meu email é contato@raissaolianiortiz.adv.br


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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 07:57 PM


    I can see you have already opened your own thread here: https://www.jotform.com/answers/979818- 

    We will assist you on that thread as soon as possible.