- lukeschenkelAsked on January 28, 2016 at 11:02 AM
Lately I have been getting the same exact submission coming in multiple times. Sometimes they come in a few minutes apart, sometimes a few hours, or even days, apart from each other. The customers say they are only filling it out once. A few recent example of this is in the following forms:
Submissions IDs: 329550231989131401, 329574410989711217, 329579291989806284, 329749948989989379
Linked from: http://www.paulsherryrvs.com/rv/piqua+oh/crossroads+fifthwheel/2799/crossroads+cruiser+aire+27rl
Submissions IDs: 329658823252343785, 329658916252156790
Form: Same as Example 2
Linked from: http://www.paulsherryrvs.com/rv/piqua+oh/kz+traveltrailer/1052/kz+coyote+23cms
Submissions IDs: 329669530012665259, 329528812861759080
Any insight will be extremely helpful! Thanks
- JotForm SupportKiranAnswered on January 28, 2016 at 01:29 PM
Please get back to us if you need any further assistance. We will be happy to help.
- lukeschenkelAnswered on January 28, 2016 at 01:40 PM
Hello, Unfortunately the platform that the website is hosted on does not allow <script> code to be used in areas controlled by me, the client. This is the reason for the irregular embed coding, using only the <iframe> coding. I will have to contact them to to see if they will change their restrictions.
- victorAnswered on January 28, 2016 at 04:19 PM
Sorry for the inconvenience. Please let us know if this resolve the issue. Also please verify if your users are not accidentally pressing the submit button more than once and they are not refreshing the screen after submitting the form. This might create a duplicated thread.