I have been getting the exact same form submissions multiple times.

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    Asked on January 28, 2016 at 11:02 AM

    Lately I have been getting the same exact submission coming in multiple times. Sometimes they come in a few minutes apart, sometimes a few hours, or even days, apart from each other. The customers say they are only filling it out once. A few recent example of this is in the following forms: 

    Example 1

    Form: https://form.jotform.com/40995554809974

    Embedded: http://www.paulsherryrvs.com/rv/piqua+oh/fourwinds+classagas/2917/four+winds+windsport+34n

    Submissions IDs: 329550231989131401, 329574410989711217, 329579291989806284, 329749948989989379


    Example 2

    Form: https://form.jotform.com/50416485290960

    Linked from: http://www.paulsherryrvs.com/rv/piqua+oh/crossroads+fifthwheel/2799/crossroads+cruiser+aire+27rl

    Submissions IDs: 329658823252343785, 329658916252156790


    Example 3

    Form: Same as Example 2

    Linked from: http://www.paulsherryrvs.com/rv/piqua+oh/kz+traveltrailer/1052/kz+coyote+23cms

    Submissions IDs: 329669530012665259, 329528812861759080


    Any insight will be extremely helpful! Thanks

    Luke Schenkel

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    Answered on January 28, 2016 at 01:29 PM

    I've checked the submissions for the Jotform that you have provided and seems that they are all submitted from same IP address except for Ex 3. I see that the form is embedded using iframe on your JotForm. I was able to submit the form for the second time by reloading the submitted form iframe. Could you try re-embedding the form using normal Javascript embed method to see if the issue is resolved?

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on January 28, 2016 at 01:40 PM

    Hello, Unfortunately the platform that the website is hosted on does not allow <script> code to be used in areas controlled by me, the client. This is the reason for the irregular embed coding, using only the <iframe> coding. I will have to contact them to to see if they will change their restrictions.

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    Answered on January 28, 2016 at 04:19 PM

    Sorry for the inconvenience. Please let us know if this resolve the issue. Also please verify if your users are not accidentally pressing the submit button more than once and they are not refreshing the screen after submitting the form.  This might create a duplicated thread.