Checkbox clears when checked with autofill enabled

  • athdept
    Asked on January 28, 2016 at 12:55 PM
    2) This does not help. As mentioned, the form is set to autofill. I want
    the customers to check items when they are completed over a span of time
    (the checklist will NOT be completed all at once). In testing, I noticed
    previously checked items were uncheck when I would reload the page
  • Elton Support Team Lead
    Replied on January 28, 2016 at 1:14 PM

    Thank you for the clarification. I finally understand now that you are using the Autofill feature. Apologies if I have overlooked it in the first place.

    However, I couldn't reproduce the problem on your form using different browsers. Reloading the page does not clear the selected options on the checkbox field.

    Screencast:

    Checkbox clears when checked with autofill enabled Image 1 Screenshot 20

    Please take note that when the form is submitted, it will automatically clear the form. Furthermore, this feature requires browser cookies. If your browser cookie is disabled, this feature will not work. We suggest turning if on. Thanks!

  • athdept
    Replied on January 28, 2016 at 3:45 PM
    The issue occurs with the previously checked item is changed. Take the
    hyperlink for instance, if a checkbox is changed in anyway the previously
    checked item becomes unchecked.
    ...
  • Kevin Support Team Lead
    Replied on January 28, 2016 at 7:59 PM

    I tested your form and was unable to replicate your issue, I can see that the autofill feature is working as it should.

    Checkbox clears when checked with autofill enabled Image 1 Screenshot 20

    Could you please try again? 

    which browser are you using? 

    Please, check if the browser cookie is enabled, do let us know if it works now.