JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm not "Completing Payments"Asked by WI_AWRA on January 28, 2016 at 02:14 PM
I have submissions that finished their payments are not getting their confirmation emails because it seems that JotForms isn't flipping them to "Completed" even though their payment has been processed. Why is that not working?
When someone submits the form, the form is placed into incomplete payments section if there is a payment processor on the same. Now since your form has PayPal on it, it means that for as long as there is no IPN (Instant Payment Notification) that gets delivered to JotForm servers.
As soon as it is, the payment is moved to completed submissions section.
To read more about this you should check out this guide: How to Enable IPN for Paypal
You will also be able to re-send the payments that were already made and IPNs did not get sent for from the same page in your PayPal (same page as mentioned in the guide above).