What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Reports are showing 0 submissions for me.

    Asked by besadl on January 28, 2016 at 03:45 PM

    When I download submissions as excel or produce a report each piece of data shows 0, however if I look at individual submissions by using get pdf I can view what each individual submitted to my form.


    Here is a pie chart of one of my forms questions from the visual report builder:



    And here is an individual submission from when I choose a submission and click get pdf:



    Clearly I have had at least one response of 1-20, yet the visual report builder shows 0 and if I download as excel it is blank.


    How can I fix this? Or am I going to have to build my own report manually by getting a pdf of each submission?

  • Profile Image
    JotForm Support

    Answered by david on January 28, 2016 at 07:44 PM

    Since you have EU only data enabled and the account sharing the forms with you does not, you will be unable to view the submission data:

    Either your accounts needs to remove the EU only requirement or the account sharing the forms with you needs to enable it.  Either way would allow you to view submissions and create reports from them once again.