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Form Submission: Missing DataAsked by GabbyTrish on January 28, 2016 at 04:25 PM
I am very upset. I have paid monthly for 2 years to make sure that I could access my submissions. On my older forms they have disappeared. I absolutely need them back. I paid all thatt money for nothing as I was not using the service. You can't erase my data without telling me.
Are these retrievable?
I checked your account and I was able to confirm that there are missing data in the submissions page of your Simple Guest List Form.
I also checked your other forms and it looks like the Permission and Release Agreement Form and Punk's Dead Picture Submission is also missing its data.
I will have to forward this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.
First of all, we are sorry for the inconvenience. We had not deleted your data, however your data could not synced between servers because of a glitch. We have solved your issue, and everything should be fine now. Would you please confirm that your data are all good?
Yes thank a lot!!!!
You are welcome. Please do not hesitate to contact us for any further questions/problems.