Form Submission: Missing Data

  • Profile Image
    GabbyTrish
    Asked on January 28, 2016 at 04:25 PM

    Hi,

     

    I am very upset. I have paid monthly for 2 years to make sure that I could access my submissions. On my older forms they have disappeared. I absolutely need them back. I paid all thatt money for nothing as I was not using the service. You can't erase my data without telling me.

     

    Are these retrievable?


    Example below

  • Profile Image
    Chriistian
    Answered on January 28, 2016 at 10:00 PM

    I checked your account and I was able to confirm that there are missing data in the submissions page of your Simple Guest List Form.

    I also checked your other forms and it looks like the Permission and Release Agreement Form and Punk's Dead Picture Submission is also missing its data.

    I will have to forward this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

  • Profile Image
    erhan
    Answered on February 01, 2016 at 07:10 AM

    Hi,

    First of all, we are sorry for the inconvenience. We had not deleted your data, however your data could not synced between servers because of a glitch. We have solved your issue, and everything should be fine now. Would you please confirm that your data are all good? 

    Best.

  • Profile Image
    GabbyTrish
    Answered on February 01, 2016 at 07:45 AM
    Yes thank a lot!!!!
    Sev
    ...
  • Profile Image
    erhan
    Answered on February 01, 2016 at 07:48 AM

    You are welcome. Please do not hesitate to contact us for any further questions/problems.

    Best.