What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Submission: Missing Data

    Asked by GabbyTrish on January 28, 2016 at 04:25 PM

    Hi,

     

    I am very upset. I have paid monthly for 2 years to make sure that I could access my submissions. On my older forms they have disappeared. I absolutely need them back. I paid all thatt money for nothing as I was not using the service. You can't erase my data without telling me.

     

    Are these retrievable?


    Example below

    Page URL:
    https://form.jotform.com/43376019419963

    Submissions all Without Make
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 28, 2016 at 10:00 PM

    I checked your account and I was able to confirm that there are missing data in the submissions page of your Simple Guest List Form.

    I also checked your other forms and it looks like the Permission and Release Agreement Form and Punk's Dead Picture Submission is also missing its data.

    I will have to forward this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

  • Profile Image
    JotForm Developer

    Answered by erhan on February 01, 2016 at 07:10 AM

    Hi,

    First of all, we are sorry for the inconvenience. We had not deleted your data, however your data could not synced between servers because of a glitch. We have solved your issue, and everything should be fine now. Would you please confirm that your data are all good? 

    Best.

  • Profile Image

    Answered by GabbyTrish on February 01, 2016 at 07:45 AM
    Yes thank a lot!!!!
    Sev
    ...
  • Profile Image
    JotForm Developer

    Answered by erhan on February 01, 2016 at 07:48 AM

    You are welcome. Please do not hesitate to contact us for any further questions/problems.

    Best.