What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has the Drag and Drop Upload widget stopped working?

    Asked by jamiedav1 on January 28, 2016 at 08:05 PM

    I've sent this before, but this widget has stopped working.  Files are not uploading.  The status remains Uploading and the upload never completes.  Thanks

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    Answered by Boris on January 29, 2016 at 05:02 AM

    I see that a bug report about this has already been raised to our developers in:


    We have not yet received information from our developers about why it stopped working, but the issue has already been assigned to one of our developers with important priority.

    We will update you through that thread when the issue is resolved, or if our developers provide any relevant news about the subject. Thank you.

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    Answered by snaplash on January 30, 2016 at 02:03 AM

    I need this working ASAP as well.


    Very disappointed.

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    Answered by Boris on January 30, 2016 at 11:10 AM

    We understand your frustration, snaplash. Please note that the bug is already being worked on by our widgets team. We will update you both through this thread when the issue gets resolved. Thank you for your patience and understanding.

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    JotForm Support

    Answered by TitusN on January 30, 2016 at 12:46 PM

    Sorry about the bug everyone. 

    We've fixed the issue - your forms will upload files without incident. 

    Please pardon the inconvenience.