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    Required date field not showing up on email.

    Asked by gd5100 on January 28, 2016 at 08:27 PM
    On our form, we have a field named Client Birthdate that has a red asterisk to indicate that it is required. Yet, when I get their email submission, this Client Birthdate is not printing in the email. See attached. How do I fix this? Thank you.
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    JotForm Support

    Answered by Chriistian on January 28, 2016 at 08:45 PM

    Unfortunately I cannot see the image attached. Please check this guide on how to add screenshots to the jotform forums

    However, I did check your latest forms and was able to confirm that the birthdate field is not being received in the email. I cloned your form and noticed that the field name for the date field was different in the email settings. You will need to go to the Email settings and follow the steps below.

    1. Delete the text beside the birthdate field as seen in the screenshot below

    2. Then while still on that same field, click on the Client Birthdate on the Form Fields options. A new text named {clientBirthdate233} should appear on the field seen in the screenshot.

    3. Then simply click Finish once you're done. 

    This is how it should appear in the email once you are done editing.

    Do let us know if you need further assistance.


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    Answered by gd5100 on January 29, 2016 at 10:45 AM
    I did this and fixed it but now when I go to the link (https://form.jotform.com/53498269394170), it says Engine failed. Help? Thanks.
    Greg Diamond
    GCD Advisors, LLC
    My calendar, fax, etc:gcdadvisors.com/gd
    [Linked In logo]
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    Answered by victor on January 29, 2016 at 12:35 PM

    On behalf of my colleague, you are welcome. I am glad the solution given helped you resolve the issue.

    In regards to your other question. We had an issue on our server. Our team worked efficiently and has already resolved the issue. I am very sorry for any inconvenience this has caused.