What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Green Lake Theme: Unable to view background image

    Asked by Iboayouth on January 28, 2016 at 10:38 PM

    I do not know why, when I try to use the Green Lake theme it does not work when I either preview it or when I try to publish the link and paste it on a new webpage. I am saving the them but its not working. Please help. Thank you!

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    JotForm Support

    Answered by beril on January 29, 2016 at 07:56 AM

    I am able to reproduced same issue that you are having on Chrome. However it is working on Firefox and Safari.

     When I open your form on chrome I got the error below on Chrome.

    Browser Error - Failed to load resource: the server responded with a status of 502 (Proxy Error)

    I've deleted the uploaded image and re-uploaded the link below:


    Now, it is also working properly on Chrome.

    We would appreciate it if you check your form again and let us know the result.