- pjliteracyAsked on January 29, 2016 at 01:35 AM
I am using the form to capture email addresses, however when your API is pushing them to infusionsoft.. their status in infusionsoft is
Email status - non-marketable
This means they do not get any auto-responders etc.
According to infusionsoft the reason is the API is not updating their status
This means I cannot actually contact the enquiries at the moment.
Can you confirm your integration is indeed not doing this?
- JotForm SupportjonathanAnswered on January 29, 2016 at 01:41 AM
Can you please tell us the URL of your form that was having the issue.
I am still in the process of investigating the cause, but when I initially checked your forms that were recently used, I noted that they do not have Autoresponder E-mail. I am not sure yet as of this time if the absence of the autoresponder have relation to the issue you are reporting.
The issue might go away if you perhaps add an Autoresponder E-mail on the integrated form/s.
We will wait for your updated response.
- pjliteracyAnswered on January 29, 2016 at 01:46 AM
Hello, I do not want to use the email functionality of JotForm.
I am talking about the record that is pushed into InfusionSoft.
At the moment, when a record is pushed into InfusionSoft, it is set as non-marketable, because it is coming through the API.
I don't want JotForm to send out any emails. As once the record is in InfusionSoft, it triggers a campaign. However because the record is set via API, I cannot change the status automatically. The API needs to set the marketable status on entry.
Hope that makes sense.
- JotForm SupportKevin_GAnswered on January 29, 2016 at 09:06 AM
If I can understand you, the emails sent to your Infusionsoft integration are being marked with this status:
Email status - non-marketable
And you're unable to change it, so you would like to have the ability to change the status on Infusionsoft or change the status when integrating your form with Infusionsoft.
If this is the functionality that you would like to have and it's not currently available on JotForm, we could escalate it as a feature.
- daviddekelAnswered on January 29, 2016 at 01:15 PM
I can confirm this issue. Whenever i add any lead to Infusionsoft with a tag, the contact is added but the state is Non-Markeatable. So Infusionsoft doesnt send any emails.
It worked perfectly with old integration method before. And now it's a HUGE issue, since business depends on those emails.
Can someone look into this problem please ?
- BenAnswered on January 29, 2016 at 04:15 PM
Thank you @daviddekel for confirming the same issue. I have also raised your thread to our developers: http://www.jotform.com/answers/759859 on the same issue.
@pjliteracy I am now raising your thread to our developers as well and as soon as there are any updates on this our developers will let you know about it through this thread.
- pjliteracyAnswered on January 29, 2016 at 04:17 PM
Hi all, posted in another thread...
the dev has fixed this functionality. There is now a tick box enable opt-in.
It has fixed it for me.
You will have to remove the integration and re-integrate.
It would have been nice if this had been in the original implementation however, and also, it's bit of a hassle as you can't seem to apply this to existing implementations, you have to go re do everything.
- daviddekelAnswered on January 29, 2016 at 10:06 PM
so is the above official fix from developers?
- JotForm SupportKevin_GAnswered on January 29, 2016 at 11:25 PM
Yes, you can see it on this thread: http://www.jotform.com/answers/752940-Infusionsoft-Integration-Wizard-is-not-loading-when-using-integration-button-in-Form-Builder#14.
One of our developers provided the notice that the feature is available now.
- candacescholzAnswered on February 04, 2016 at 01:01 PM
We're having the same problem. Originally, a contact filled out our class application form and emailed us when she didn't hear back from us, which is how we figured out something was wrong. She wasn't in our Infusionsoft system at all. Also, the API from JotForm was updating the contact's record as Non-marketable. It wasn't until we went in and looked at the integration that we realized drastic changes were made that no one told us about.
As if that's bad enough, we set up the new integration on all of our forms. Which at least solved the issue of new applicants showing up in Infusionsoft. However, we were still having issues with the Non-Marketable email status. So we went back in to the integrations. But this time there was a box for automatic opt-in. So we tried that but then when we tested it, there was this error message:
So we went back in and changed it back to the integration settings we previously had it at. Same error message. We tried checking the box again. Same error message. So now we're using an Infusionsoft form (as tacky as they are) on that section of the site because this form no longer functions.
So, we're still having the Non-Marketable problem. But also we don't want to go into the other forms to "try to check the box" because what if they start to give us this error message? Some of them have 20 fields to fill out, which would be an eyesore if it was an Infusionsoft form.
- BenAnswered on February 04, 2016 at 02:36 PM
I have moved your post to a new thread so that we can properly assist you with the same.
The new thread can be found here: http://www.jotform.com/answers/764817
- JotForm SupportKevin_GAnswered on October 18, 2016 at 07:00 PM
I have moved your question to another thread, this is in order to better assist you, please check the other thread on this link: https://www.jotform.com/answers/964668
We will help you on that thread as soon as possible.