What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Drop&drag upload widget: not able to upload multiple files

    Asked by isbitt on January 29, 2016 at 04:13 AM


    This morning I am getting calls from users confirming they cannot uploading document's and

    when the submit the form, the actual email is not being sent


    It sounds like a server problem, can this please be checked ?


  • Profile Image

    Answered by victor on January 29, 2016 at 10:03 AM

    Sorry for the inconvenience. I have just reviewed your form and noticed that the Drag and Drop Upload widget is not uploading file properly. I have created a ticket for our back end team. on this regards.

    While testing I notice that when you try to upload more than one file, it will get stuck after uploading the first.

    In regards to your other issue, I have created a new thread to assist you better


  • Profile Image
    JotForm Support

    Answered by TitusN on January 30, 2016 at 12:45 PM


    We've fixed the issue. Please check - you should be able to upload files now. 

    Sorry about that.