What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error 500 Internal Server Error

    Asked by WKCompliance on January 29, 2016 at 04:55 AM

    Hi there,

    When people are tying to complete our form they get a '500 Internal Server Error'. is there anyway to stop this happening?


    Page URL:

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    JotForm Support

    Answered by Charlie on January 29, 2016 at 10:43 AM

    Apologies for the inconvenience.

    I opened your form and made a test submission, however, I'm unable to replicate the problem.


    But we noticed that there seems to be some loading problems on some forms. Our developers are already aware of it and currently fixing the problem, it might be related to this one.

    Could you please try in your end and let us know if you are able to replicate the same issue?