What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Creating PDF Form: Getting error message

    Asked by WKCompliance on January 29, 2016 at 05:19 AM

    We are currently getting an error message when trying to create a PDF version of the form to print out so people can fill in by hand, however we are getting the error message in the attached file. What are we doing wrong?

    Page URL:
    https://form.jotformeu.com/WKCompliance/annual-declaration-form

    Screenshot
    print message create fill
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    JotForm Support

    Answered by beril on January 29, 2016 at 10:56 AM

    Thank you for contacting us. I am able to reproduced same issue that you are having.

    I've also tested it on different form. There is same issue on that form. We are getting Form Engine Failed Error on preview. The issue might be related with it.

    Our developers are trying to fix that issue. We will update you via this thread when we solve the problem.

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    JotForm Support

    Answered by beril on January 29, 2016 at 01:26 PM

    It should be fixed now. I've tested it and ıt is working properly on my side.

    It took a few minutes but I am able to create the PDF form.

    If you are still having problem please let us know.

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    Answered by WKCompliance on February 01, 2016 at 05:32 AM

    Currently having the issue that it wont complete, even after 30 minutes of waiting nothing appears. Have tried multiple times now and still nothing works. 

     

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    JotForm Support

    Answered by beril on February 01, 2016 at 07:13 AM

    We are sorry for the confusion. I've sent the PDF form to your mail address which is rachel.grant@wilkinskennedy.com.

    Please, check it and let us know if you have any issues.

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    Answered by WKCompliance on February 01, 2016 at 07:18 AM

    Thank you. Sadly when you look through the form, there has been a lot cut off and that is missing. Is there anyway to get a full and complete version?

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    JotForm Support

    Answered by beril on February 01, 2016 at 09:52 AM

    I am able to reproduce same issue that you're having. I see that there are some fields which has been cut off as you see below:

    I will escalate it to our second level and one of our developers will take a look here, you will be notified when it's solved or will get news about it via this thread.

     

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    JotForm Support Manager

    Answered by Jeanette on February 01, 2016 at 10:58 PM

    Forms won't be fully converted to PDF always, this is still erratic and our developers are very aware of it.  Also, some fields cannot be included so far.

    If the Support Team Staff is able to get the form, they will email it to our users.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator