Je ne reçois plus les soumissions

  • club403
    Demandé le 29 janvier 2016 à 05:38

    Bonjour.

    depuis plusieurs semaines, je ne recois plus les soumissions dans ma boite mail. Pourquoi ?

    Merci de me tenir informé.

    Cordialement

    Denis PAGNIER

  • Kevin Support Team Lead
    Répondu le 29 janvier 2016 à 10:58

    Your email address: club403@laposte.net, is in our bounce list, this is the reason:

    Service refuse. Veuillez essayer plus tard. service refused, please try later. LPN007_510.

    I have removed it and you should be able to receive your emails now, also, I noticed that you have not configured your emails properly, please, follow this guide in order to prevent your emails to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If the issue still persists, ask your email provided to whitelist our IP addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.