What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Je ne reçois plus les soumissions

    Asked by club403 on January 29, 2016 at 05:38 AM


    depuis plusieurs semaines, je ne recois plus les soumissions dans ma boite mail. Pourquoi ?

    Merci de me tenir informé.


    Denis PAGNIER

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    JotForm Support

    Answered by Kevin_G on January 29, 2016 at 10:58 AM

    Your email address: club403@laposte.net, is in our bounce list, this is the reason:

    Service refuse. Veuillez essayer plus tard. service refused, please try later. LPN007_510.

    I have removed it and you should be able to receive your emails now, also, I noticed that you have not configured your emails properly, please, follow this guide in order to prevent your emails to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If the issue still persists, ask your email provided to whitelist our IP addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.