Seperate TEXT and HTML email responders

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    Asked on January 29, 2016 at 01:02 PM

    When putting together a HTML response template  (fully HTML formatted, 'Compose Email' dialog) it all works great. But I also want to have a TEXT response template, formatted to my style and not a text-only version of the HTML.

    When clicking on the 'switch to Text Mode' in the 'Compose Email' dialog, I can edit the text template but when switching back to HTML mode I seem to have lost all HTML formatting.

    Is there a way to create both a HTML and TEXT-only response template?

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    Answered on January 29, 2016 at 03:58 PM

    No, it is not possible to create both within one email template, template can be either text only or HTML, but you can create 2 email notifications, one with text only and another with HTML.

    However the HTML version of the email will always contain the text only email equivalent. You can test this by setting up your email client to show all emails as text only and then either check previously received email or submit a form to see the new one.