What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Restored Several Old Forms from the Trash They are Gone

    Asked by tdiintl on January 29, 2016 at 01:26 PM

    So I went to restore several of some old forms that were in the trash (because we are offering these items again).  I clicked restore and it said at the top of the screen that the form had been restored (one message for each form restored).  They are not in any folder.  They are not sitting in "my forms" with no label attached.  They are gone.  The forms were named:  108S, 144S, 288S and 54S. 

    I tried looking in my history and all it tells me is that I have logged in :/  I did the restoring while logged in via Firefox and since I've had some compatibility issues, I hopped on IE (which is where I am now sending this message) and they are still gone.  I REALLY don't want to have to create these forms from scratch!

    Thanks and happy Friday! - Jackie

    My Forms label message compatibility
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    JotForm Support

    Answered by david on January 29, 2016 at 04:41 PM

    I checked your account and the forms should be available.  It looks like they all begin with TDI:

    Check near the bottom of the list in "My Forms", since they are older forms, they are placed near the bottom.  You can also sort alphabetically and go to the "T"s.

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    Answered by tdiintl on January 29, 2016 at 04:49 PM

    I checked with and without TDI in front and they were not there!  They are now.  I swear I'm not crazy.  They must have taken a few minutes or something and I panicked.  Thank you :)

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    JotForm Support

    Answered by david on January 29, 2016 at 06:21 PM

    No worries at all.  There are quite a few forms in your account and there may have been some lag between restoring them and showing back in your account.  If there is anything else we can assist you with, let us know and we will be happy to help.