What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I removed PayPal integration button, should I still be getting this message?

    Asked by phxbluesman on January 29, 2016 at 04:38 PM

    Dear phxbluesman,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 payments per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=phxbluesman

    Thanks for using JotForm,

    JotForm Team

    message Getting Submissions JotForm www thanks
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 30, 2016 at 06:08 AM

    I have checked your account and it is overlimit. As free user you have a limit of 10 Payment submissions and there is currently 10 Payment submissions on your account. Because of that you received email from Jotform that your forms well be disabled. 

    Removing PayPal integration will not resolved this, because payment submissions are already received. 

    However your forms will not be disabled, because downgrade is scheduled for 2016-02-01 and that is beginning of next month. For free users submission counter is reset to zero at first day of each month, so that will be also on 2016-02-01.

    Hope this will help. Let us know if you need further assistance.