- harrybraxAsked on January 29, 2016 at 06:52 PM
I contacted you about two weeks ago because I was having problems receiving my forms. You asked me to whitelist your addresses and I did. You also wrote that you removed my email address from your list of those that were being blocked. Since then and up until two days ago, I was receiving my forms again. Today I noticed that two forms had again not been delivered. I'm not sure why. Any help would be appreciated.
- JotForm SupportWelvinAnswered on January 30, 2016 at 09:52 AM
I checked it and noticed some failed logs again. I think you have figured out how to remove your email address from the bounce list. I checked it too and you are not listed there anymore.
If this continues to happen in your form and if adding email@example.com to your contact list or safe sender list in MSN don't work, I would recommend setting up an SMTP. Here's our guide:
Here's a guide from Microsoft on how to get the SMTP details: https://support.microsoft.com/en-us/kb/287604.
SMTP means that you will be sending the form emails using your own email address.