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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving my form email?

    Asked by harrybrax on January 29, 2016 at 06:52 PM


    I contacted you about two weeks ago because I was having problems receiving my forms.  You asked me to whitelist your addresses and I did.  You also wrote that you removed my email address from your list of those that were being blocked.  Since then and up until two days ago, I was receiving my forms again.  Today I noticed that two forms had again not been delivered.  I'm not sure why. Any help would be appreciated.  





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    JotForm Support

    Answered by Welvin on January 30, 2016 at 09:52 AM

    I checked it and noticed some failed logs again. I think you have figured out how to remove your email address from the bounce list. I checked it too and you are not listed there anymore.

    If this continues to happen in your form and if adding noreply@jotform.com to your contact list or safe sender list in MSN don't work, I would recommend setting up an SMTP. Here's our guide:


    Here's a guide from Microsoft on how to get the SMTP details: https://support.microsoft.com/en-us/kb/287604.

    SMTP means that you will be sending the form emails using your own email address.