What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not get recipient e-mails from my Form

    Asked by a1entrepreneurteam on January 29, 2016 at 08:09 PM

    My Form URL is: www.a1entrepreneurteam.com My recipient e-mail is: info@a1entrepreneurteam.com and that e-mail works as I have tested it and it does receive-mails from other sources. I thought at one time that I was receiving e-mails when I first set up the Form but not any more. Can you see why this might be?

     

    Thanks so much,

     

    Ian Ridpath,

    A1 Entrepreneur Team

    Page URL:
    www.a1entrepreneurteam.com

    recipient E-mails recipient e-mail www
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    Answered by victor on January 30, 2016 at 11:12 AM

    I have just reviewed your email and notice that it was in our bonce list. 

    I have removed it and you should be able to receive emails properly. If you experience the issue again, you may always check our bounce list from your account page.

    How to remove your email address from bounce list

     

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    Answered by a1entrepreneurteam on January 30, 2016 at 11:35 AM

    Thanks but I have done that about 5 times myself and it keeps reappearing on that list. Same thing just now. You removed it so I sent a TEST e-mail as per the MAIL instructions and it appeared again on the bounce list. 

    Other e-mails sent through info@a1entrepreneurteam.com come through just fine so it must be something between my server and jotform that is not allowing your form e-mail to work. Last night I did change to another e-mail address and the form mail worked just fine.

    So I am still mystified as to why the info@a1entrepreneurteam.com address is being bounced.

    Thanks fro any more suggestions.

    Ian Ridpath

    A1 Entrepreneur Team

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    Answered by victor on January 30, 2016 at 12:44 PM

    Sorry for the inconvenience. I have just re-checked our bounce list and it is no longer there. You can review our users guide on step on how to prevent this

    How to setup email alerts to prevent email bouncing related issues

    You can also contact you email provider and ask them to include our IP WhiteList

    Whitelisting JotMails IP Addresses

    If you are still having issues, please let us know. 

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    Answered by a1entrepreneurteam on January 30, 2016 at 01:27 PM

    Everything works now that I put in the sender (Name) and (E-mail) on the Form Recipient notice. I guess they were being blocked because it had no sender name and no sender e-mail!! 

    Thanks again - very efficient service!

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    JotForm Support

    Answered by Kevin_G on January 31, 2016 at 12:48 AM

    On behalf of my colleague, you're welcome.

    And yes, you have to configure your emails as indicated on the guide provided by my colleague above, so you should receive all your emails and avoid bouncing.

    Do not hesitate to contact us if you need more help, we will be glad to assist you.