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  • Profile Image

    Can't remove submit buttons from form

    Asked by newdawnmagazine on January 30, 2016 at 12:11 AM

    Hi

    For some reason I cannot remove two submit buttons from my form (and when the form loads it doesn't display a submit button). It's located here: https://www.jotform.com//?formID=60288258571968#

    Appreciate if someone can assist me on this matter.

    Kind regards

    David Jones

     

    Page URL:
    https://www.newdawnmagazine.com/Print-Card.html

    can't can't remove JotForm www and href
  • Profile Image

    Answered by victor on January 30, 2016 at 01:09 PM

    I have just cloned your form and did notice that you have two submit buttons and the RED X did not appear. You can remove any field by right-clicking the field. In the content menu just select the DELETE option to remove the field.

    Please let us know if this helps.

     

  • Profile Image

    Answered by newdawnmagazine on January 30, 2016 at 08:04 PM

    Dear Victor - The problem remains. Right clicking on either Submit button does not bring up the context menu. However all other sections of the form do work for the context menu. It is only the submit buttons that I cannot deal with. Is there a way to access the source code and change it?

    thanks for your assistance.

    Regards

    David

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 31, 2016 at 12:03 PM

    The problem is that you have created a form that violates our terms of use.

    Because it request for credit card sensitive information.

    Card numbers, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

     

    In light of this, it is a must to integrate your form with any of our Payment integrations.  

     

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 31, 2016 at 12:04 PM

    For now I have removed the guilty fields on the form. But you must refrain of making new forms like that, otherwise, we will be obligated to suspend your account and cancel the subscription.