What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't my form link working when I publish it?

    Asked by KayKayGenitempo on January 30, 2016 at 01:20 AM

    I got the error code #8j1h17f1 when clicking the link to my form. Will you please explain to me what this means and how to fix it? Thank you.

    -KayKay

    Page URL:
    https://form.jotform.com/53354958781166

    Screenshot
    form link publish and thank clicking the link how
  • Profile Image
    JotForm Founder

    Answered by aytekin on January 30, 2016 at 02:08 AM

    Fixed now.

    There was a problem with our form caches database. The server is failing. We have ordered a new one and until the new one is ready we have to manually fix it when it fails. Your form should now be working properly. If it does not please let us know the exact URL for the particular form.