form failed

  • Profile Image
    nickgarratt
    Asked on January 30, 2016 at 01:33 AM

    Hi I can't preview my forms or open them from my website. I get a "form Failed Form engine failed - #8j1h17f1" error message, from two browsers - Firefox and Chrome.

     

    Please help. These forms are important to my business.

     

    Here is one of the forms links

    https://form.jotform.co/51793424159865

     

    Thanks

    Nick

  • Profile Image
    aytekin
    Answered on January 30, 2016 at 02:12 AM

    Fixed now.

    There was a problem with our form caches database. The server is failing. We have ordered a new one and until the new one is ready we have to manually fix it when it fails. Your form should now be working properly. If it does not please let us know the exact URL for the particular form.