Not receiving mail

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    namakkal
    Asked on January 30, 2016 at 04:39 AM

    I am not able to receive mail. Please solve this isssue. All the settings done correctly.

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    Welvin
    Answered on January 30, 2016 at 04:06 PM

    Your email address has been added to our bounce list.

    Result: 

    enquiry@ntcgroup.in is IN Remove the bounce list

    Reason(s) : smtp; 503 5.0.0 Sender blacklisted to= proto=smtp

    I've fixed this for you. But looking at the reason, it seems that we are blacklisted to your service provider. The following guide should help you fix it:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    The whitelist part is important for this case.