What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot create PDF form...

    Asked by SamanthaBe on January 30, 2016 at 05:56 AM
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>5938F8AA4F051CCB</RequestId>
    <HostId>
    NyyW0fvNhrc5XiAZq+eey77+gs166LvyfIREnrrbmzE8Ik1XnM5YsFcqu9pVDSSGIi2C33ydLrQ=
    </HostId>
    </Error>
    Page URL:
    https://form.jotform.co/60291025054849

    fillable pdf create pdf form
  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2016 at 04:55 PM

    Our apologies. I can replicate this in your form and to my form as well. I have now forwarded this to our developers. If there are updates, you should know it through this thread.

  • Profile Image

    Answered by SamanthaBe on January 31, 2016 at 01:56 AM

    I am also receiving the same problem on another form: https://form.jotform.co/60300735990857

    I really need to create a fillable PDF from both forms asap. Could you please advise an ETA or other options to create the interative PDF..


    Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 31, 2016 at 10:45 AM

    I'm still getting the same issue for the given form. I'm sorry, but the support team can't tell you of an ETA for this report. Our developers will be checking this and then let you know here for updates. 

  • Profile Image

    Answered by SamanthaBe on January 31, 2016 at 04:52 PM

    Thanks, appreciate your response. Please keep me posted on any updates.

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    JotForm Support Manager

    Answered by Jeanette on January 31, 2016 at 05:23 PM

    Forms won't be fully converted to PDF as some fields cannot be included so far, please read this general guide to know more about fillable PDF forms: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

  • Profile Image

    Answered by SamanthaBe on February 01, 2016 at 02:54 PM

    Can you please specify which fields on my forms will noy vconcert as based on the link to the gyide you provided it states:The Matrix(4) field works as expected.

     

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    JotForm Support Manager

    Answered by Jeanette on February 01, 2016 at 03:24 PM

    The conversion to PDF is erratic and this issue is being evaluated by our developers. Web forms are mostly converted without issues when they are short and use the most common input fields.

    I was able to convert it to PDF, after making a clone of your form https://form.jotform.co/60291025054849