What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Analytics: It's not counting the number of responses.

    Asked by Ezmantechnologycom on January 30, 2016 at 07:05 AM

    Mine shows 0 responses in the Analytics of my forms.

    This particular form has 18 paid submissions:

    form analytics analytics number of responses not counting not working
  • Profile Image
    JotForm Support

    Answered by Jan on January 30, 2016 at 07:31 AM

    Currently, we don't have any issues with Form Analytics. I checked one of my forms and it shows the view and responses properly.

    Can you please provide the form title and form ID so that we can further investigate about it.

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by Ezmantechnologycom on January 30, 2016 at 01:16 PM

    Where do I find the form ID?

  • Profile Image

    Answered by Ezmantechnologycom on January 30, 2016 at 01:36 PM

    All of these don't show the responses. They each have 10 or more submissions. But thats not showing up in the Form's analytics page.

    60251127153141

    60246116732146

    60110977027148

    53136745175155

    53346661187158

    53137609310146

    52686360054153

     

    This form below is showing 127 views when I'm in the "this week" tab, but when I'm in the "all time" tab it's only showing 60 views. Why is that?

    60251127153141

  • Profile Image

    Answered by Ezmantechnologycom on January 30, 2016 at 01:46 PM

    This form isn't showing responses also:

    60285523353150

     

    This form is showing nothing in the form analytics. It shows o views and 0 responses, but it is listing devices that have viewed it.

    60285876278167

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 31, 2016 at 01:29 AM

    I checked your forms and I can see that even if there are submissions the Form Analytics tool is not showing these submissions:

    I will escalate it to our second level and you will be notified when it's fixed.

  • Profile Image

    Answered by heimamissionin on March 01, 2016 at 08:43 AM

    I have the same issue with form 60343544572353. Have lots of submissions, but Form Analytics says 0.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 01, 2016 at 10:01 AM

    @heimamissionin,

    I see that you have already opened a thread about it, it is on this link: http://www.jotform.com/answers/784619-Conversions-not-showing-on-the-form-analytics#0

    Please do not open more than one thread per question, one of our colleagues will reply on that thread as soon as possible.

     

  • Profile Image
    Chief Technology Officer

    Answered by eee on April 05, 2016 at 08:54 AM

    Hey,

    New version of analytics project is released,

    All problems are fixed now,

    Kindest Regards,

    - Ertugrul.