Form Analytics: It's not counting the number of responses.

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    Ezmantechnologycom
    Asked on January 30, 2016 at 07:05 AM

    Mine shows 0 responses in the Analytics of my forms.

    This particular form has 18 paid submissions:

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    Jan
    Answered on January 30, 2016 at 07:31 AM

    Currently, we don't have any issues with Form Analytics. I checked one of my forms and it shows the view and responses properly.

    Can you please provide the form title and form ID so that we can further investigate about it.

    We'll wait for your reply. Thank you.

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    Ezmantechnologycom
    Answered on January 30, 2016 at 01:16 PM

    Where do I find the form ID?

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    Ezmantechnologycom
    Answered on January 30, 2016 at 01:36 PM

    All of these don't show the responses. They each have 10 or more submissions. But thats not showing up in the Form's analytics page.

    60251127153141

    60246116732146

    60110977027148

    53136745175155

    53346661187158

    53137609310146

    52686360054153

     

    This form below is showing 127 views when I'm in the "this week" tab, but when I'm in the "all time" tab it's only showing 60 views. Why is that?

    60251127153141

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    Ezmantechnologycom
    Answered on January 30, 2016 at 01:46 PM

    This form isn't showing responses also:

    60285523353150

     

    This form is showing nothing in the form analytics. It shows o views and 0 responses, but it is listing devices that have viewed it.

    60285876278167

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    Kevin_G
    Answered on January 31, 2016 at 01:29 AM

    I checked your forms and I can see that even if there are submissions the Form Analytics tool is not showing these submissions:

    I will escalate it to our second level and you will be notified when it's fixed.

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    heimamissionin
    Answered on March 01, 2016 at 08:43 AM

    I have the same issue with form 60343544572353. Have lots of submissions, but Form Analytics says 0.

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    Kevin_G
    Answered on March 01, 2016 at 10:01 AM

    @heimamissionin,

    I see that you have already opened a thread about it, it is on this link: http://www.jotform.com/answers/784619-Conversions-not-showing-on-the-form-analytics#0

    Please do not open more than one thread per question, one of our colleagues will reply on that thread as soon as possible.

     

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    eee
    Answered on April 05, 2016 at 08:54 AM

    Hey,

    New version of analytics project is released,

    All problems are fixed now,

    Kindest Regards,

    - Ertugrul.