What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image attachment, maximum size?

    Asked by JuliaRogers on January 30, 2016 at 11:47 AM

    I've have several clients tell me they can't send the Pet Info form... It just stalls on them.  I think the common denominator is the image attachment. I think they could be attaching an image that is too big.  How big is too big? What is the maximum/appropriate file size of an image attachment so the form will actually go through?  I'd like to insert a "maximum file size" notice next to the image attachment fields.

    Thanks, Julie

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    JotForm Support

    Answered by Kevin_G on January 31, 2016 at 12:05 AM

    You can upload 1GB, but do note that this space is used in your account and you may get the out of space message, the default max size limit is 1MB, but you can change it by following this guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit.