What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions not showing the complete form

    Asked by AAUW2014 on January 30, 2016 at 05:15 PM

    I have posted this question previously, but I am trying to make it available by February 1st, and I would appreciate it if someone would have time to look at what I am doing wrong.

    My form looks OK on my computer and looks OK on the web, but when I receive the submitted form via email I only get the first 15 - 20 lines.

    Thank you for your help

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on January 31, 2016 at 09:32 AM

     I can see that the problem is with the email notifications. It is showing all the answers but not all the questions. Please follow the steps below to edit the notification email content.

    1. Click the "Emails" button in the toolbar.

    2. Click the "Edit" button in the selected notification.

    3. You'll see the "Compose Email" wizard where you can edit and fully customize the email that you'll receive. You can add or edit the questions, and add the user's answers to it.

    You can see that there is no "question" from {input22} up to {input36}, they're empty or blank. The reason is that on your form, you didn't use the "label" as the question. You use the text tool, which is considered as another field.

    I would recommend you using the "Label" as the question. Click the "gear or options" icon and then select "Edit Properties".

    Here you can put the question which is the label of the field.

    After doing that, just delete the existing notification and create a new one so that the changes you made will be applied automatically.

    Related guide:

    Let us know if you need further assistance. Thank you.