Infusionsoft Integration: Unable to get the link to the file from File Upload passed to Infusionsoft Contact custom field

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    Asked on January 31, 2016 at 01:13 AM

    I was sent this video for the integrations and how to do the file upload to match a custom field inInfusionsoft.

    Apparently its a different version of Integration on Jotform?

    When I do the file upload, jot doesn't send the full url to my custom field  like in the video. (see video minute 21:00)

    Any thoughts?

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    Answered on January 31, 2016 at 01:33 AM

    I have tested your issue and was able to reproduce it. First I added a Custom Field to the Contacts of my Infusionsoft account.

    You will notice that I tried creating two custom fields. One will be accepting Text and the other one as Website.

    Then, I integrated a test form that only has two fields, an Email field and a File Upload field.

    After submission, I viewed the submitted contacts in my Infusionsoft account and both files are just plain text. The other one which I marked as a website has a button to open it as a website, but will just give you a plain text of the file name on the address bar.

    I have forwarded your concern and my findings to our developers so they can take a look at it. You will be notified via this thread for any updates. I'm sorry if I cannot provide you any ETA to when this will be fixed, but please be assured that it will be worked on. Thank you.

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    Answered on January 31, 2016 at 04:59 PM

    ok, thanks for the update

    let me know how it turns out.

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    Answered on May 04, 2016 at 07:14 AM


    The problem has been fixed now.

    Thank you.