Reoccuring/Looping error message when trying to download submissions...

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    NEHL
    Asked on January 31, 2016 at 04:14 AM

    Hi,

    I have been trying to download the submissions to one of my forms but keep getting the following error message:

    "To display this page, Firefix must send information that will repeat any action (such as a search or order confirmation) that was performed earlier"

    (Screen Shot Attached)

    This issue has only just started happening and regardless of the buttons I click on the message just keeps appearing and I cannot export my submissions which is imperative for me on a weekly basis.

    Please can you let me have a fix to this?

    Thanks,
    Jon.

  • Profile Image
    Mike_G
    Answered on January 31, 2016 at 01:21 PM

    I would like to apologize for any inconvenience this have caused you. Upon checking the error message you got on the internet, here' what I found out: 

    https://support.mozilla.org/en-US/questions/1036883

    On that Support forum thread from Mozilla, you may find the solution to your issue. 

    I would also like to suggest you try to use a different browser like Google Chrome and see if you'll still get any other error message. 

    Let us know how it goes. We will wait for your response. Thank you.

  • Profile Image
    NEHL
    Answered on February 01, 2016 at 03:40 PM

    Hi,

    Now on clicking to download my submissions I am not even getting that error message and I am not getting my download either. This is an urgent issue now as if I cannot download my submissions your system, that I am paying for, is useless to me. I need an urgent resolution to this ASAP please.

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    Chriistian
    Answered on February 01, 2016 at 09:55 PM

    We are sorry for the inconvenience. Perhaps you can try partially downloading the submissions to see if that works. Here's how: How to Partially Download Form Submissions as Excel CSV PDF. Let us know if the issue persists.