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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reoccuring/Looping error message when trying to download submissions...

    Asked by NEHL on January 31, 2016 at 04:14 AM

    Hi,

    I have been trying to download the submissions to one of my forms but keep getting the following error message:

    "To display this page, Firefix must send information that will repeat any action (such as a search or order confirmation) that was performed earlier"

    (Screen Shot Attached)

    This issue has only just started happening and regardless of the buttons I click on the message just keeps appearing and I cannot export my submissions which is imperative for me on a weekly basis.

    Please can you let me have a fix to this?

    Thanks,
    Jon.

    Screenshot
    Submissions message download submissions My Forms thanks
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    JotForm Support

    Answered by Mike_G on January 31, 2016 at 01:21 PM

    I would like to apologize for any inconvenience this have caused you. Upon checking the error message you got on the internet, here' what I found out: 

    https://support.mozilla.org/en-US/questions/1036883

    On that Support forum thread from Mozilla, you may find the solution to your issue. 

    I would also like to suggest you try to use a different browser like Google Chrome and see if you'll still get any other error message. 

    Let us know how it goes. We will wait for your response. Thank you.

  • Profile Image

    Answered by NEHL on February 01, 2016 at 03:40 PM

    Hi,

    Now on clicking to download my submissions I am not even getting that error message and I am not getting my download either. This is an urgent issue now as if I cannot download my submissions your system, that I am paying for, is useless to me. I need an urgent resolution to this ASAP please.

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    JotForm Support

    Answered by Chriistian on February 01, 2016 at 09:55 PM

    We are sorry for the inconvenience. Perhaps you can try partially downloading the submissions to see if that works. Here's how: How to Partially Download Form Submissions as Excel CSV PDF. Let us know if the issue persists.