What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You are not authorized to use this resource

    Asked by Manuel  on January 31, 2016 at 04:35 AM

    Dear support team,


    if i try to register a new account, I only get the message "You are not authorized to use this resource".

    Could you please help me to register?


    regards from germany


    use not authorized resource message register support team
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    JotForm Support Manager

    Answered by Jeanette on January 31, 2016 at 12:08 PM

    Just click on sign up button to create a free account with us.

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    Answered by Koji  on February 03, 2016 at 09:38 PM

    I got this issue too. I clicked on "sign up", entered a username, email and password, but I got the same error message.

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    JotForm Support

    Answered by Chriistian on February 04, 2016 at 04:53 AM

    We apologize for the inconvenience. I suggest you clear your browser cache first and then follow this link to sign up for a free account:  http://www.jotform.com/signup 

    Here's a guide that can help you clear your browser cache: http://www.refreshyourcache.com/en/home/


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    Answered by Koji  on February 15, 2016 at 05:54 PM

    I cleared the browser cache but it still doesn't work.