What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    форма не отправляет анкетные данный на почту

    Asked by Olha on January 31, 2016 at 05:28 AM

    Добрый день!
    Я перенес свой сайт на другой хостинг. Форма работает, на сайте jotform.com я вижу все заполненные формы, но они не передаются дальше на указанный e-mail info@greenlotterycard.com 
    Подскажите в чем может быть проблема.

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    JotForm Support

    Answered by ashwin_d on January 31, 2016 at 01:14 PM

    Hello Olha,

    I did check your form and did not find any issue with that. You have configured your email alert correctly and the submission email should be sent successfully to info@greenlotterycard.com

    Upon checking our email logs, I found that it ended up in our bounce list for following reasons:

    Result: info@greenlotterycard.com is IN the bounce list

    Reason(s) : smtp;550 LTD BeGet: user not found.

    I have removed your email address from our bounce list and it should be working fine. Do test your form again and get back to us if you still do not receive the submission emails.

    Thank you!