What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are the "hidden" labels on my responses not hidden?

    Asked by US_Rotary on January 31, 2016 at 09:47 AM

    I have several responses, radio button, fill-in etc. that are labeled and have the hover text "This label will not appear on the form". Yet clearly... IT IS! Help please.

    Page URL:

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    JotForm Support

    Answered by jonathan on January 31, 2016 at 03:30 PM

    I apologize, I made a mistake in understanding the issue. Please disregard my last response.

    You were actually referring to the labels / questions on the form as should be hidden and they show on the Facebook page.

    But on the actual form URL http://www.jotform.me/form/52001902200432   only.. they are indeed hidden.

    Let me check more on this.

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    JotForm Support

    Answered by jonathan on January 31, 2016 at 03:46 PM

    Please try this correction on your jotform http://www.jotform.me/form/52001902200432


    Do not remove the field's labels/questions by deleting them. You will notice that the default labels become "Click to edit" since they were deleted or empty.

    Always use proper labels. Since you want them hidden, you can use custom CSS code instead to hide the specific label names of the fields (individually).

    See the video below for guide.

    Let us know if you need further assistance.




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    JotForm Support

    Answered by jonathan on January 31, 2016 at 03:48 PM

    I also recommend re-embedding the form to your Facebook page after you made the updates.

    This will ensure the embedded form is the updated version.

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    Answered by US_Rotary on February 01, 2016 at 10:37 AM

    Thanks for the screen capture. I tried part of the steps, but I can only see part of the video and have no idea what you did. not it looks worse than it did before because none of the text is black anymore. Now the labels are black and some "questions" aren't showing but the labels are. For example, I'd like the "Did you share..." question to show and prompt the Yes/No but don't want the "share/comment labels to show when viewing the form. I'm much more lost than before.


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    JotForm Support

    Answered by Kevin_G on February 01, 2016 at 12:47 PM

    I checked your form and I can seems like you have already followed the steps provided by my colleague, I can see that the labels are not shown anymore, your form is being displayed like this:

    Are the labels that you want to hide still showing? 

    Could you please indicate us which labels do you want to hide?

    Please, provide us that info and we will be glad to help you.