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jmcauliffAsked on January 31, 2016 at 10:21 AM
I have not received any notifications since 12:02 a.m. on 1/25 although people have continued to register. I just got the test notifier.
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Jeanette JotForm SupportReplied on January 31, 2016 at 4:42 PM
You probably will need to add our domains in your Cpanel settings for domain @ffrd.org
Here is the list you must add.
JOTFORM MAILSERVER DOMAINS LIST:us-sub1.jotservers.comus-sub2.jotservers.comaws-sub1.jotservers.comaws-sub2.jotservers.comus-app2.jotservers.comjotservers.comjotmails.comjotform.comamazonses.comemail.amazonses.com*.smtp-out.amazonses.comjotform.cosecure.jotform.cos3.amazonaws.comstatic-interlogyllc.netdna-ssl.comYou might try by checking if the email address involved landed in our bounce list, so you can remove it. Here is how: -
jmcauliffReplied on January 31, 2016 at 6:45 PMOur address is not on your bounce list, but I wonder if you already
checked that.
After I asked my question, the system started working again.
What is a Cpanel setting?
John
At 04:42 PM 1/31/2016, JotForm wrote:
A new response has been
received:
Answered by Jeanette
You probably will need to add our domains in your Cpanel settings for
domain @ffrd.org
Here is the list you must add.
JOTFORM MAILSERVER DOMAINS LIST:
us-sub1.jotservers.com
us-sub2.jotservers.com
aws-sub1.jotservers.com
aws-sub2.jotservers.com
us-app2.jotservers.com
jotservers.com
jotmails.com
jotform.com
amazonses.com
email.amazonses.com
*.smtp-out.amazonses.com
jotform.co
secure.jotform.co
s3.amazonaws.com
static-interlogyllc.netdna-ssl.com
You might try by checking if the email address involved landed in our
bounce list, so you can remove it. Here is how:
https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
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*******************************
John McAuliff
Executive Director, Fund for Reconciliation and Development
Coordinator, Cuba-US People to People Partnership
cell 917-859-9025
(when in Cuba, 535-305-2813)
http://www.ffrd.org/
Cuba-US relations
http://cubapeopletopeople.blogspot.com/
Vietnam-China conflict
http://borderconflict.blogspot.com/
"The world is a book, and those who do
not travel, read only a page."- Saint Augustine
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Chriistian Jotform SupportReplied on February 1, 2016 at 1:16 AM
I am glad to know that your issue has been resolved. The cpanel is an interface that allows a domain owner to easily manage aspects of their account. You can check out this article on wikipedia for more information regarding the cpanel: https://en.wikipedia.org/wiki/CPanel