Why did I stop receiving notifiers?

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    jmcauliff
    Asked on January 31, 2016 at 10:21 AM

    I have not received any notifications since 12:02 a.m. on 1/25 although people have continued to register.  I just got the test notifier. 

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    Jeanette
    Answered on January 31, 2016 at 04:42 PM

    You probably will need to add our domains in your Cpanel settings for domain @ffrd.org

    Here is the list you must add.

    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
     
     
    You might try by checking if the email address involved landed in our bounce list, so you can remove it. Here is how:
     
     
  • Profile Image
    jmcauliff
    Answered on January 31, 2016 at 06:45 PM
    Our address is not on your bounce list, but I wonder if you already
    checked that.
    After I asked my question, the system started working again.
    What is a Cpanel setting?
    John
    At 04:42 PM 1/31/2016, JotForm wrote:
    A new response has been
    received:
     
    Answered by Jeanette
    You probably will need to add our domains in your Cpanel settings for
    domain @ffrd.org
    Here is the list you must add.
    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com
    static-interlogyllc.netdna-ssl.com


    You might try by checking if the email address involved landed in our
    bounce list, so you can remove it. Here is how:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

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    cell 917-859-9025
    (when in Cuba, 535-305-2813)
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    Chriistian
    Answered on February 01, 2016 at 01:16 AM

    I am glad to know that your issue has been resolved. The cpanel is an interface that allows a domain owner to easily manage aspects of their account. You can check out this article on wikipedia for more information regarding the cpanel: https://en.wikipedia.org/wiki/CPanel