- jrnetworkAsked on February 15, 2012 at 07:36 PM
I've just relinked my dropbox with my form after changing the domain from .com to .net.
The pdf uploads to the folder, the notification emails are sent, but the actual files selected are not uploaded, but they were before.
How is this fixed please?
- JotForm SupportMike_TAnswered on February 15, 2012 at 07:49 PM
Thank you for contacting us.
Could you please remove Dropbox integration and then set it up again? I hope it will fix the problem for you.
If it does not help, please let us know.
- jrnetworkAnswered on February 15, 2012 at 07:51 PM
Yes, I've removed dropbox integration 2 times this morning. As I said, the PDF with the details uploads, and the notification emails are sent (both), but the actual files selected are not uploading.
- JotForm SupportMike_TAnswered on February 15, 2012 at 08:22 PM
What is the size of the files you are trying to upload? Please also provide us with the affected form ID(s). Then, we will be able to proceed with the further investigation in this matter.
Thank you for cooperation.